Returns and exchanges

All sales are final.
However, if you receive damaged goods, please do not open the plastic transparent sealed bag- you can inspect your goods through this transparent bag. Once this bag is opened, the item is regarded as used and no longer exchangeable.
Please take a picture of your damaged item and email us a picture clearly showing the damage it might have occurred during transit, please title your email DAMAGED ITEM and we will respond within 24 hours.
Eyelashes are handmade items and may differ slightly. We do not regard this as a damaged or faulty item. Hair colors may be different when they arrive and we do not guarantee the color to be the same as on our website as your screen brightness, device and lighting may all differ depending on circumstances we cannot manage and therefore take responsibility for.
We do not take responsibility for any procedures you might do to the lashes or hair, we recommend that you do not color, heat, bleach hair.

Products, items, services or other purchased on this website are intended for personal use only.

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